Privacy Policy
How One Renta collects, uses, and protects your information.
At One Renta, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you use our platform.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Delivery and collection addresses
- Payment information (processed securely through our payment providers)
- Profile information and photos
- Messages exchanged through the platform
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process bookings and payments
- Facilitate deliveries and returns
- Communicate with you about your rentals
- Improve our platform and user experience
- Prevent fraud and maintain platform security
- Comply with legal obligations
3. Sharing Your Information
We only share your information when necessary, including:
- With other users to complete a rental transaction (such as names and delivery details where required)
- With trusted service providers who help us operate One Renta
- Where required by law or to protect our legal rights
We do not sell your personal information.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
5. Data Retention
We keep your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account or personal data
- Withdraw consent where applicable
- Contact us with any privacy concerns
7. Cookies and Similar Technologies
One Renta may use cookies and similar technologies to improve your experience, remember your preferences, and analyse how our platform is used.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published within the One Renta app or on our website, and continued use of the platform constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, contact us at support@onerenta.com.